Sei AI - Revolutionizing Financial Services Support with Cerebras-Powered Agents

Large contact centers at regulated financial institutions struggle with a critical balancing act: they need to provide fast, helpful customer service while ensuring every interaction meets strict compliance standards. Traditional approaches often force institutions to choose between thorough reviews and efficient operations. This often leads to reviews of less than 5% of all customer conversations and significant compliance risks unaddressed.

Sei AI is changing this paradigm with its unified AI agents solution that transforms how financial institutions handle customer interactions. Sei AI's solution comprises two AI agents. The first agent automates customer support, sales, and activation calls, enabling 24/7 service. The second agent analyzes customer interactions across calls, emails, and text to identify compliance issues, score human agents, flag coaching opportunities, monitor complaints, and extract actionable insights.

The challenge: speed, compliance, and customer experience

For Sei AI's solution to be effective, particularly for voice agents and helping customers remediate issues before calls end, speed is non-negotiable. However, components such as speech transcription, RAG, LLM, and text-to-speech employed in the voice AI agents elevate latency; so does running multiple LLMs in parallel for real-time evaluation of interactions. This is where Cerebras has made a transformative difference.

The performance gains from Cerebras have enabled Sei AI to expand its capabilities in ways that weren't previously possible. The voice AI agent can also now handle more complex conversational scenarios that are highly latency-sensitive, and more metrics of compliance review can now be provided by the evaluation agent.

From 5% to 100%: Complete Conversation Coverage

Perhaps the most significant impact of Sei AI's solution is the shift from sampling-based quality assurance to comprehensive review. Organizations using Sei AI have transitioned from manually reviewing less than 5% of customer interactions to automatically analyzing 100% of conversations across all channels.

This complete coverage provides unprecedented visibility into compliance risks, agent performance, and customer pain points—all in real-time. Issues that previously might have gone undetected for weeks can now be identified and addressed immediately.

With Cerebras powering their inference capabilities, Sei AI is helping regulated financial institutions deliver better customer experiences, maintain stricter compliance, and operate more efficiently—a combination that was previously thought impossible.